Terms and Conditions for Adventure Bookings
Please take the time to read the following terms and conditions carefully. They are the basis of the contract between yourself and Land & Wave Ltd.
Payment & Cancellation
Group Bookings (6+)
Group bookings are confirmed with a £100 deposit. If you cancel your booking within 14 days you are entitled to a full refund of your deposit.
Your balance of payment is due 2 weeks prior; up until this point you can adjust your numbers without charge.
If we have to cancel, we will provide an alternative activity, alternative date or refund at your discretion.
Bookings are confirmed with payment in full. If you cancel your booking within 14 days you are entitled to a full refund of your deposit.
If we have to cancel, we will provide an alternative activity, alternative date or refund.
Insurance & Safety
Land & Wave has a public liability insurance policy with The Activities Industry Mutual. Our insurance does not cover you for accidental injury and illness.
You may wish to take out your own personal injury insurance.
We are licensed with the Adventure Activities Licensing Service for provision of outdoor activities in scope. License #R1829.
It is essential that you abide by the decisions of our instructors.
Consent & Personal Information
Every participant will be expected to complete a consent process before the activity begins.
A parent/guardian must disclose information for anyone under 18 years. You must disclose relevant medical information which could impact on the activity.
For further information please call the office on 01929 423 031.
If you have concerns about your health and suitability to participate we highly recommend speaking to your GP.
Personal information will be handled used in line with General Data Protection Regulation (EU 2016/679).
We reserve the right to refuse participation if behaviour is inappropriate.
We reserve the right to charge you should any damage be caused as a result of deliberate action.
This includes being under the influence of alcohol and/or drugs. In this case no refunds will be provided.